Privacy Policy | Elehealth

1. Introduction

Elehealth Ltd ("Elehealth," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

Personal Information

Name, email address, phone number
Date of birth and demographic information
Health information relevant to maternal care
Insurance and coverage information

Health Information

When you use our platform for healthcare services, we may collect protected health information (PHI) including medical history, pregnancy-related data, and clinical records as necessary to provide care coordination services.

Technical Information

Device information and identifiers
Log data and usage analytics
Cookies and similar technologies

3. How We Use Your Information

To provide and improve our healthcare coordination services
To communicate with you about your care
To coordinate with healthcare providers and health plans
To comply with legal and regulatory requirements
To analyse and improve our platform and services

4. Information Sharing

We may share your information with:

Healthcare providers involved in your care
Health plans that coordinate your coverage
Service providers who assist in our operations
As required by law or to protect rights and safety

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and regular security assessments. Our platform is designed to comply with HIPAA requirements for protected health information.

6. Your Rights

Under applicable data protection laws, including UK GDPR, you have rights to:

Access your personal data
Rectify inaccurate information
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable healthcare regulations.

8. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@elehealth.io
Elehealth Ltd
London, United Kingdom
Company registered in England and Wales

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.